Plan: Available on every plan including trial (Starter).
Safety is part of the product model: automated messaging should not keep going after the relationship state changes.
Automatic stops and pauses
- Paid — full payment recorded or synced; no further chase steps on that invoice.
- Reply — customer replies; messaging auto-pauses so a human can continue the thread from Activity.
- Dispute — dispute raised; chasing stopped until you close it (debtor right → stays off; debtor wrong → may resume).
- Stop request — customer asks to stop; handle under Stop Requests and keep automation off as required.
Manual stops
- Never chase on the debtor — no reminders to that company.
- Promise to pay — pauses while the promise is active.
- Pause on the invoice — Resume when you want the ladder to continue.
- Settlement / write-off — closes the balance you agreed.
Verify a stop
- Open the invoice — status should show promised, disputed, paused, paid, or not chasing as appropriate.
- Check Dashboard On Hold or Needs You counts.
- Confirm Activity queues are clear or worked.
- Ensure Next action on the list no longer schedules unwanted sends.
What this does not do
- Stops inside PayBlah do not always reverse a message already in flight at the exact send second — work Approvals early for Firm/Final.
- They do not delete Sent Log history.
- They do not make PayBlah a collections law firm; they only control your automation.