Plan: Available on every plan including trial (Starter).
Activity is the operations inbox for chasing. If the nav badge shows a count, something needs a person.
Tabs
- Approvals — Firm/Final (and similar) messages waiting for you before send.
- Replies — customer responses that need a read.
- Letters — letter channel queue when used.
- Sent Log — what already went out.
- Disputes — open disputes with review actions.
- Stop Requests — customers asking to stop messaging.
Work approvals
- Open Activity → Approvals.
- Open a waiting message → Review.
- Approve to allow send at the appropriate time, or reject/edit per the controls shown.
After approval, the message can leave on schedule. Until then it stays held.
Close a dispute from Activity
- Open Disputes.
- Choose Review / Close dispute.
- Pick whether the debtor was right (chasing stays off; amend or cancel in source if needed) or wrong (chasing may resume).
Sent Log
Use Sent Log for audit: who was emailed, which invoice, when. It is your proof of what automation already did.
What this does not do
- Activity is not a full shared team inbox replacement for every channel you use outside PayBlah.
- It does not auto-resolve legal disputes.
- Safety auto-pause on payment/reply/dispute still applies even if you never open Activity — but you should open it to clear human queues.