Straight answers — then get back to getting paid

It’s built not to — reminders go out in your name, in your words, and stop the instant a payment, reply or dispute arrives. The firmer steps wait for your approval, and any customer can be flagged never-chase. The nudge is there for the customers who simply forgot — and the ones who need you can always reach you in one click.

An email from your business, in a tone you chose. SMS texting is coming soon and is not a live customer channel at launch. On eligible plans a secure payment-link page may be available with your logo and details: no account to create, no app to install, and PayBlah stays out of sight apart from a small “powered by” line where shown.

Yes. A reply pauses the chase so you can triage — and every message makes it easy to reach you. Disputes freeze the workflow until you look.

No. PayBlah is reminder software. You remain the creditor. We do not buy debts, threaten legal action on your behalf, or present ourselves as a collection agency to your customers.

On the schedule you set — business hours in your customer’s time zone, weekdays only if you choose, with quiet hours built in. One send time a day, so you always know when the day’s reminders go out.

Not with the settings it ships with. Firm and Final wording waits for a person to approve it — the approval setting is on from day one, and every message is fixed, pre-written wording, never generated on the fly. Whatever your settings, a payment, reply or dispute still stops the chase automatically. For tighter control still, approve-first mode routes every send — of any tone — past you.

Yes. Flag any customer never-chase, pause any invoice or any customer, set a minimum amount below which nothing sends, and there’s a kill switch that halts all sending at once. New accounts also get a first-run review, so you see exactly what would go out before anything does.

A customer commits to a date — in the portal or logged by you after a call. Chasing pauses until then, they get a confirmation, and if the date slips the chase picks up at the next step rather than starting over. Promises are on Pro and above.

On Growth and above, a Workflow can escalate to a printed letter: three designs, your letterhead filled in automatically, and a generate-print-mark-sent queue. Letters never send themselves — you print and post them.

CSV or XLSX import is live today (legacy .xls is rejected). Xero, QuickBooks Online and Sage connectors are coming soon — not live OAuth at launch. When a payment is recorded in PayBlah, the chase is designed to stop. A re-import does not update an existing invoice — duplicates are skipped. There’s a REST API and signed webhooks on every plan.

Importing a spreadsheet takes about ten minutes; choosing a workflow and reading the templates, maybe an hour if you’re thorough. The first-run review then shows you exactly what would send before anything does — most of “setup” is just reading what’s already written.

Yes — upload a CSV or spreadsheet of your invoices. A column-mapping wizard learns your layout, duplicate detection keeps your customer list clean, and you can add one-off invoices by hand any time.

Growth and above have unlimited seats under fair use, with two simple roles: Admins change settings, Standard users work the queue. Every action lands in the audit trail either way.

PayBlah is built for businesses in the US, UK, Ireland and Australia. Multi-currency amounts are kept honestly separate — an invoice in euros never blurs into a total in dollars.

No, and there never will be. Collection agencies take a percentage; PayBlah is software, and software shouldn’t earn commission on money that was always yours. You pay a flat subscription and keep 100% of what comes in.

Yes — a 30-day trial on the Starter feature set, no card. Import CSV or XLSX, or enter invoices by hand. Xero, QuickBooks Online and Sage sync are not launched. Preview every reminder before it exists anywhere but your screen.

No. Hitting a plan limit never triggers a charge. Invoices already chasing, paused, promised, disputed or part-paid keep their space; extra overdue work sits in Waiting to Start and does not consume a space. Upgrading is always an explicit choice. USD accounts can add monthly capacity packs (+25 / $19, +100 / $49, +250 / $99, maximum two). EUR and GBP accounts cannot buy packs.

Never. Auto-pause on payment and replies, dispute handling, approval on firm wording, the kill switch, opt-out handling and the audit trail are on every plan, including trials.

Prices are shown before tax. Where VAT, GST or sales tax applies, checkout quotes it based on your country. If tax cannot be determined for a chargeable checkout, payment is refused until the address is complete.

Your data lives in its own database with its own database user — isolation is structural, not just a filter. Support access to your account is reason-gated, time-boxed and audited. The full picture is on the security overview.

As carefully as yours — consent and opt-outs are recorded permanently, and portal links are high-entropy and rate-limited. A draft data processing addendum is published for review; it is not an executed processing contract until counsel-finalised terms are in force, and it does not claim certification or compliance. See GDPR & Data Protection for the current public posture.

Yes — export your data any time, and deletion requests are honored. Reports export to CSV. There is no report PDF download.

Never. Payment links go through an established payment provider, straight to you — PayBlah reads the result but never touches the money, and your customers’ card details are never seen by us or by you.