Plan: Every plan, including trial. Default on; optional setting — never sold as an upgrade. Approval routing (who must approve) is a Business-oriented feature when enabled.
Where it lives
Open Activity and the Approvals surface. You will see a count of messages waiting and cards for each held send.
What always waits
- Steps with Firm or Final tone (when approval is enabled — default on).
- Free-type edits that hit the threat list (wording that names legal action, court, enforcement, and similar). Those need one extra confirm, and the confirm is logged.
How to approve
- Read the full message on the card — approving never hides the body.
- Press approve for that message, or use bulk approve when more than one is waiting and the product offers it.
- Or reject / send back if the wording should not go out.
Safety still applies after approval
A message that was approved can still be dropped later if the invoice is paid, halted, or otherwise no longer eligible before delivery. Approval is not a promise that the world stayed still.
What this is not
- Not a debt-collection licence and not legal advice.
- Not an excuse to add threat language — the hold exists so a human stops that wording.