Plan: Sequences on all plans. Multiple ladders and advanced options unlock on higher tiers as shown in Reminders.
Tones
PayBlah uses four tones: Friendly, Standard, Firm, and Final. Tones stay professional and firm only within those four labels. Content is fixed template wording you select, not free-form AI copy.
How a ladder runs
- An invoice is enrolled in a sequence (manually or by auto-enrol rules).
- Each step waits its day offset, then queues a message on the channel you configured for launch (email-first).
- If a stop condition hits (paid, disputed, promised, paused, and so on), later steps do not send.
- Firm/Final steps enter Approvals when that setting is on.
Editing
- Open Reminders to see ladders, steps, and which invoices use each sequence.
- Add, edit, or remove steps; restore defaults if you need the stock ladder back.
- Preview / “what will send when” style tools are there so you can trust the schedule before anything goes out.
While a payment plan runs
If the invoice is on a payment plan, chasing follows the instalment schedule instead of this ladder until the plan ends.
What the ladder will not do
- Send as a third-party collector — messages go in your business name.
- Auto-threaten legal action. Those words are blocked or held.
- Keep going after payment detection or an open dispute when stop rails fire.