Plan: Available on every plan including trial (Starter).
PayBlah is built so you stay in control of when customers hear from you. Creating an account, loading demo data, or connecting books does not start a campaign by itself.
What must be true before a reminder can leave
- You finished setup and pressed Go Live (the last Getting Started step).
- The invoice is open, overdue (or on a pre-due step you configured), and enrolled on a sequence with steps.
- The debtor is not marked Never chase.
- The invoice is not paused by a promise, dispute, stop request, or manual pause.
- The next step is allowed by quiet hours and weekday rules, and Firm/Final steps may need approval in Activity.
What stays silent during trial setup
- Sign up and explore a demo book — sample invoices are for learning; sending still waits on go live and your rules.
- Connect Xero, QuickBooks, or Sage, or import CSV — data appears on Invoices and Debtors without messaging customers.
- Edit ladders and templates on Reminders — editing saves content; it does not fire a send on blur.
- Only after Go Live and enrolment does the scheduler pick eligible steps at the next run time shown in the sidebar.
Safety that auto-pauses messaging
Payment, reply, dispute, and stop request flows are designed to pause or stop further automated messaging so you do not keep chasing after a conversation has started. Review those states under Activity and on the invoice or debtor.
What this does not do
- PayBlah does not collect debt on your behalf. You remain the sender of every customer-facing message.
- It does not treat SMS as the launch channel. Email is the channel to rely on at launch; text messaging is coming to territories later with no date promised here.
- It does not send letters unless you explicitly use letter-capable steps and configuration for your plan and region.
If you are unsure, leave Go Live incomplete until you have reviewed sequences and a sample of debtors.