In-app Support
When you’re signed in, open Support from the product. Your account context travels with the message, so we spend less time asking which workspace you mean.
Support
Help when you need it — docs when you don't
FAQ and guides cover most first questions. Reach the team when you need a person.
How to get help
Self-serve first, people when you need them
Start with the FAQ and guides — then reach the team through the channels below.
Write to support@payblah.com. Include your account email, what you were trying to do, and any invoice or customer reference that helps — screenshots welcome.
Contact form
Prefer a form? Contact us and choose the topic that fits. Sales, press and general questions land there too.
Self-serve first
Many answers live on the FAQ and in the knowledge base — especially setup, reminders, the debtor portal and safety controls.
What to expect
Honest response expectations
We don’t publish hour-based SLAs we can’t guarantee. We aim to reply as soon as we can — and we read every message.
We aim to reply as soon as we can
Support is handled by people who know the product. Volume, time zones and complexity all affect timing. If something is urgent for your business, say so in the subject line — we prioritize by impact, not by plan tier alone.
What helps us help you
Your signed-in email, the page or feature involved, what you expected versus what happened, and whether the issue is blocking sending or setup. We’ll ask only for what we need to reproduce or advise.
Not a debt collector
PayBlah is accounts-receivable software. We remind customers about your invoices, as you. We never buy debt, never contact anyone as a third-party collector, and never use threat language on your behalf.
Built-in safety
Controls that are never sold as upgrades
If something needs to stop, you shouldn’t need a higher plan — or a support ticket — to do it.
Customer opt-out
Email opt-out is on every plan. Where texting is enabled, SMS STOP handling and suppression are built in. Consent and opt-out stay on the record — never gated behind an upgrade.
Kill switch
A single control halts all outbound sending at once. Pause a customer, an invoice, or the whole book — the product is designed to stop cleanly when you need it to.
Stop on payment, reply or dispute
Chasing stops when a payment lands, a customer replies, or a dispute is raised. Firm steps wait for your approval by default. Safety rails apply to the API the same way they apply on screen.
Security reports
If you believe you’ve found a vulnerability, don’t use the general support inbox. Email security@payblah.com with steps to reproduce, and give us reasonable time to investigate before public disclosure. Full detail is on the Security page — including how accounts, tenant data and portal links are protected.
Related reading: FAQ · Guides & Resources Knowledge Base · Privacy Data Request · GDPR & Data Protection
Self-serve
Guides and the FAQ cover most first questions
Tone, what customers receive, billing, and data handling are documented in plain language. Product docs fill the knowledge base as they ship.
Read the FAQ Guides
Ready when you are.
Connect your books, review what would send, and keep every safety control on the plan you choose.