Plan: Available on every plan including trial (Starter).
Status is the short story of an invoice. It drives whether the next ladder step can fire.
Common states
- Chasing — enrolled and eligible for automated steps on schedule.
- Not chasing — on the book but not on the automatic ladder (not enrolled, before go live, or held out).
- Promised — a promise-to-pay date is recorded; chasing pauses until you resume or the promise is handled.
- Disputed — dispute raised; chasing stopped until you close the dispute in Activity or on the invoice flow.
- Paused — manual or system pause; use Resume when ready.
- Part paid · paused — partial payment recorded with remaining balance; often paused until you continue.
Dashboard On Hold rolls up promised, disputed, paused, and part paid style situations so you can see blocked value in one place.
How status changes
- Open the invoice detail.
- Use actions such as Mark Paid, Record A Promise, Raise A Dispute, Record Settlement, or pause/resume controls.
- Or let safety automation pause when payment, reply, dispute, or stop request arrives.
- Return to the list — Status and Next action columns update after the change.
What status is not
- It is not a legal filing status.
- It does not mean PayBlah owns the debt.
- Paid in the source system should flow through sync so chasing can end; if status lags, refresh the connection.