Plan: Available on every plan including trial (Starter).
Some accounts must never receive automated AR reminders — strategic clients, disputes in legal review, or internal entities. Never chase is the hard stop at debtor level.
Enable Never chase
- Open Debtors and select the company.
- Find the Never chase control. Helper text states no reminders will ever send to this debtor while it is on.
- Switch it on and save if required.
After the toggle is on, automated ladder steps should not go to that debtor. Existing open invoices remain visible for manual follow-up.
Turn it off later
- Return to the same debtor.
- Switch Never chase off.
- Confirm invoices are enrolled as you intend before the next run.
What this does not do
- It does not delete invoices or mark them paid.
- It does not block you from logging promises, disputes, or notes.
- It is broader than pausing a single invoice — use invoice pause/promise/dispute when only one bill should hold.
Reminders settings may also surface accounts not being chased so you can audit exclusions.