Plan: On every plan — never gated safety control.
The kill switch is not its own Settings pane. Open Settings → Reminder defaults and find Stop all automated sending under Safety rails.
Prerequisites
- Sign in as Admin or Owner. Standard users see status only: Only an Admin can change this.
- Have a reason ready. The field is required — it is the audit answer if something went wrong.
Halt everything
- Open Settings → Reminder defaults.
- Scroll to Stop all automated sending.
- Type a reason in Why stop all sending?
- Press Halt all sending.
Every reminder and automation stops immediately. Payment detection and reading keep working so you can still see money land and review Activity. Held messages show a halt reason rather than sending.
Expected result
The row shows Halted since the timestamp and your reason. New automated sends stay held until an Admin resumes. The foot no longer says “Sending is not halted by this control.”
Resume
- Type a reason in Why resume?
- Press Resume sending.
Queued work can drain again only if the rest of the send gates pass (mailbox ready, first-run review done, invoice still chaseable, and so on).
If halt or resume is refused
- Empty reason — the form will not submit.
- Standard role — the buttons are hidden; you can only read status.
- Still nothing sending after resume — check mailbox, first-run review, Approvals, and Activity held reasons. This switch is only one of several holds.
What this will not do
- It will not delete invoices or change mailbox, books, or billing connections.
- It will not hide the sent log — history stays.
- It is separate from platform-level sending controls only the PayBlah operator can use.
- It will not mute a single customer. Use never-chase or that customer’s page for one-customer stops.