Plan: Message audit trail on every plan (never gated).
PayBlah keeps a durable record of outbound workflow messages so you can answer “what did we send, and when?” without hunting email folders. Messages go out in your business name. You remain the creditor.
Sent messages
- Open Activity in the main nav.
- Open the Sent log panel. From All Activity, use Open panel → to jump to Sent log.
- Each row shows When, Customer, Message (with tone), Channel, and Delivery. Opens are not recorded yet and show as a dash.
Open a customer or invoice for the per-invoice communication trail — the same events in context of that balance. This tenant sent log is not a PayBlah staff console.
Human approvals and risky wording
Firm and Final rungs, and any free-type wording that names legal action, wait in Activity for a human press. Approving never hides the text that will send. Extra confirms on threat-list wording are logged. PayBlah never auto-sends those threats.
Team actions
- Role changes, ownership transfer, archive, API key issue/revoke, and kill-switch halt/resume require an Admin and leave an accountable trail (including the reason you type when halting sending).
- Attribution here is “who did what” for support and internal review. A later payment is not proof that PayBlah caused it.
What this will not do
- It is not a third-party debt-collection file. You remain the creditor; the log shows messages sent in your business name.
- It is not a substitute for your own legal advice in a dispute — export and share with your advisor as needed.
- It is not a list of signed-in devices, and it is not a staff-only platform audit screen.