Troubleshooting

Import went wrong

Start with the Import page past runs and your connection status. Most failures are file limits, mapping, or an expired accounting link.

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Settings Import & Export and connection management
Showcase book · Harbour Print & Signage (sample data) · light theme

Open Invoices → Import (also linked from Settings → Import & export).

CSV upload checklist

  1. File must be .csv, up to 5 MB and 2000 rows.
  2. Press Upload and match columns and map required fields when prompted.
  3. The first successful mapping teaches PayBlah your headers for next time.
  4. Check Past imports for created / skipped / failed counts and open Details on a bad run.

Accounting sync

  • If the connection shows expired or disconnected, open Manage connections / Connect and re-authorize.
  • Note the last successful sync time. Nothing new will appear until a run completes.
  • Enable the Accounting sync failed notification so you hear about it next time.

Still stuck

Export a small sample CSV that fails, capture a screenshot, and send it via Support with subject Accounting connection or Something isn't working.

Related guides

Export data and set how long invoices stay in active chase A payment was not detected Contact support from the app Find your way around Settings

PayBlah is accounts-receivable automation software. You remain the creditor. Confirm local rules with your own advisor for your territory (US, UK, Ireland, or Australia).

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