Open Support in the main nav (preferred over a cold email so company and account details attach automatically).
Send a message
- Choose What's it about? — for example Something isn't working, Billing & my plan, Sending & deliverability, Accounting connection, Question about a debtor or invoice, Feature idea, or Something else.
- Describe what you expected, what you saw, and when.
- Optional: Attach a screenshot — PNG, JPG, or WebP up to 5 MB.
- Press Send Message.
Replies appear under Your messages in the app and go to your account email. The product copy sets expectation at about one working day — not a contractual SLA.
Reply on a ticket
Open the thread, type under Reply, and send. Keep everything in one ticket when it is the same issue.
Email fallback
You can also reach support@payblah.com. In-app is better when you are already signed in.