Troubleshooting

The debtor portal link is broken

Portal links are a Growth+ feature. If a link fails, check plan access, the invoice state, and whether card payment is even switched on for that link.

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Plan: Debtor portal and payment links: Growth+.
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When a customer says the pay/portal link fails:

  1. Plan — portal and payment links start on Growth. Starter accounts will not have a working debtor portal product surface.
  2. Invoice state — paid, settled, or disputed invoices may no longer present a live pay path.
  3. Card payments — the portal may tell the debtor card is not switched on and to pay you the usual way (bank transfer, etc.). That is not a broken page; it is an honest offline instruction.
  4. Copy/paste damage — links wrapped across email lines break. Resend from the invoice/debtor tools rather than forwarding a mangled URL.

What to send them instead

If the link cannot work today, send bank details and the invoice number from your normal process, record the payment when it lands, and the chase stops.

Related guides

A feature is locked on my plan A payment was not detected Contact support from the app

PayBlah is accounts-receivable automation software. You remain the creditor. Confirm local rules with your own advisor for your territory (US, UK, Ireland, or Australia).

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