Your team

Transfer account ownership

The original owner is undeletable on purpose. When someone else must hold the account, transfer ownership to a live Admin — you remain an Admin afterward.

6 of 7 in Your team

In Settings → Team, one live person carries an Owner badge. That is a flag on an Admin, not a third role. The Owner cannot be archived or demoted in place. Transfer is deliberate so a business is never permanently locked to one unreachable login.

Transfer to a live Admin

  1. Invite or promote the successor so they are a live Admin (accepted, not Standard, not archived).
  2. As the current Owner, open Settings → Team. Only that person sees Make owner.
  3. On the successor’s row, press Make owner.
  4. Confirm: “Transfer ownership to this Admin? You remain an Admin.”

Success reads “{name} is now the Owner. You remain an Admin.” The new Owner can invite, halt sending, issue API keys, and transfer again later. You keep Admin powers; you lose the Owner badge. Billing stays with the subscribed business — treat the Owner seat as the person who can recover the account.

Archive staff without transferring

  1. As an Admin, open Settings → Team.
  2. On a non-owner row, press Archive.
  3. Confirm: “Archive this person? They lose access; history stays.”

The product then says they were archived and can be invited again later. Their scheduled-report destinations are removed. A report that was already authorised to send may still complete; future deliveries do not. You cannot archive the Owner, and you cannot archive yourself — ask another Admin.

There is no separate “reactivate” button. To restore access, send a new invite to the same email from Invite someone.

If something goes wrong

  • “Only the current Owner can transfer ownership”: sign in as the Owner, or have them run the steps.
  • “Ownership can only move to an Admin. Promote them first.”: Save role to Admin, then try again.
  • “The Owner cannot be archived. Transfer ownership first.”
  • If the Owner is unreachable and no other Admin exists, contact support. Do not look for a bypass in the product.

What this will not do

  • You cannot delete the Owner row to “clean up” the list.
  • You cannot transfer to a Standard user, a pending invite, or an archived membership.
  • This page does not document internal staff recovery tools.

Related guides

Admin and Standard roles Invite users to your account Find the audit trail of messages and actions Contact support from the app

PayBlah is accounts-receivable automation software. You remain the creditor. Confirm local rules with your own advisor for your territory (US, UK, Ireland, or Australia). Last reviewed 13 August 2026.

All knowledge base articles Start free trial