Plan: In-app Support is on every plan including trial (Starter). You must be signed in. Locked-out sign-in issues start on the login page first.
Open Support in the main nav (preferred over a cold email so company and account details attach automatically). The page heading is Support. The form kicker is Send us a message.
Send a message
- Choose What's it about? The live options are: Something isn't working; Billing & my plan; Sending, texts & deliverability; Accounting connection (Xero, QuickBooks…); Question about a debtor or invoice; Feature idea; Something else. The “debtor” wording is the product label; the nav is Customers.
- Write in Tell us what's going on — what you expected, what you saw, and when. Do not paste passwords, recovery codes, mailbox secrets, or a portal link secret.
- Optional: Attach a screenshot — PNG, JPG, or WebP up to 5 MB.
- Press Send message.
Expected result
Replies appear under Your messages in the app and go to your account email. Copy says usually within one working day — not a contractual SLA. Ticket badges: Open, We replied, or Closed.
Reply on a ticket
- Open the thread under Your messages.
- Type in the box (placeholder Reply on this ticket…).
- Press Send reply.
Keep everything in one ticket when it is the same issue. A closed ticket says to send a new message above.
Email fallback
You can also reach support@payblah.com. In-app is better when you are already signed in. If you cannot sign in, use the login Forgot password? / Resend confirmation email paths first — Support cannot bypass two-factor for you.