In Settings → Team, the original account carries an Owner badge. That person cannot be archived or demoted. The product requires a deliberate transfer so a business is never permanently locked to one unreachable login.
Transfer to another Admin
- Invite or promote the successor so they are a live Admin (not Standard, not archived).
- As the current owner, open Settings → Team.
- On their row, press Make owner.
- Confirm the prompt: ownership moves to them; you remain an Admin.
After transfer, the new owner can invite, halt sending, issue API keys, and transfer again later. Billing and legal responsibility stay with the business that owns the subscription — treat the owner seat as the person who can recover the account.
Archive staff without transferring
Use Archive on non-owner rows when someone leaves. They lose access; history of actions stays. The owner row never offers archive.
What this will not do
- You cannot delete the owner account to "clean up" the list.
- You cannot transfer to a Standard user — make them Admin first.
- If the owner is unreachable and no other Admin exists, contact support for assisted recovery rather than inventing a workaround.