The portal link is the whole credential. Never paste that secret into Support, Slack, or this knowledge base. Copy the link from the invoice Payment link card, or use Preview what the customer sees. If the card says No payment link for this invoice yet, there is nothing to repair on the customer’s side.
What the customer should see
- This link isn't available — unknown, mistyped, replaced, expired, revoked, or a suspended workspace all show the same page. It never names you, the customer, or an amount. That sameness is deliberate. Do not read it as “the token almost worked.”
- Give it a moment — the visitor opened links too quickly (about 30 requests per minute from one address). Wait a minute. Nothing is wrong with the invoice.
- Unpaid home — billed-to, invoice lines, How to pay, and secondary actions such as I've already paid / Ask them to stop chasing.
- How to pay with card off — Card payment isn't switched on for this link yet, plus your usual bank / invoice instructions. That is not a broken page.
- How to pay with card on — Continue to secure payment opens Checkout on your Stripe account. PayBlah never receives the funds or the card details.
- Paid / settled / disputed-only homes drop the live pay path on purpose. Settled copy is Nothing outstanding with {your business}. Disputed-only copy is This account is under review.
Lifetime
A newly minted link lasts 90 days. After the first successful open, remaining life shrinks to 14 days. Resend a fresh link from the invoice rather than forwarding an old one. Do not try to guess or type the secret.
Copy/paste damage
Links that wrap across email lines break. Ask the customer to tap the original message, or send a new copy from the invoice tools. Do not reconstruct the URL by hand.
Expected result
A current link opens the creditor-branded portal (or the identical unavailable page if it is no longer valid). Card-off still lets them pay you offline. Recording that payment on the invoice stops chasing.
If you need another path today
Send bank details and the invoice number from your normal process. When the money lands, Mark paid → Record payment. A portal stop request is not a broken link — staff still Accept or Decline it in Activity, and follow-up continues until you do.